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Home >> Help Center >> Canceling an Order
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Canceling an Order

Cancellation before payment
As you have not paid for your order, there is no need to contact us for cancellation. We will not process any order shipments until the matching payment is received. You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later, you are welcome to do this. If the payment is not received more than one week, please note you may not be able to "reactivate" it by sending a payment, the confirmed order will be invalid, and might be erased from the list. You may need to repeat the order with a new cart.

Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
If you are uncertain about something in your order and you wish to change it, please contact us as soon as possible. This will pause the packaging process until you finalize your confirmation. However, if the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees. If the order is in an early processing stage you may be able to change and cancel it. You can keep your payment as a credit.

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