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Return Policy

Items purchased at CASjewellery.com can be returned unworn within 7 days of Receipt, for a full refund. Please note that postage fees will not be refunded.

Under no circumstance are we able to accept the return of Special Orders, Custom Made & CLEARANCE Items are NON-REFUNDABLE.

Contact our customer service and offer the relevant information of the order in detail, your Order Number and the item you wish to return and we will issue you with a Returns Number and return postal details.

All returned items must have a Return Merchandise Authorization (RMA) number. Please contact our customer service for RMA Number. Unidentified returns will NOT be accepted and will be returned to the sender. We request that all goods are in returned process within 5 days of receiving your RMA.

We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging. Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. All returns must be shipped by registered post in order to secure the delivery.

We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated. For all returns you will be required to arrange and pay for the return of the item/s to us.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Receiving a refund
Refunds to you will be made within 15 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card. Duties and sales taxes are non- refundable. Alternatively, you can request for merchandise credit that can be used against future purchase at CASjewellery.com

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