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FAQ

Frequently Asked Question


1.Does CASjewellery.com have MOQ?

 We don’t have MOQ requirement. but do have minimum charges of $0.00 per order transaction instead of MOQ.
2.Do you have a guarantee?
In addition to the normal quality assurance checks that all the goods have passed in the factory line. CASjewellery.com has a QC   team to check the products individually during the packing stage to ensure all products are in right conditions.
3.What is alloy material of your jewelry?
The chemical substances of alloy material are mainly Copper, Iron, and Aluminum which is all high quality with nickel free, lead   free, allergy free.
4.How long would take for processing time?
Normally, it takes about 3-5 business days to process an order after your order paid, but it also depends on numbers of item involved. So kindly leave us a message if it is an urgent order, the order will be automatically put into a priority class and an appropriate tracking status will keep you informed.
5.How long would I receive my goods after payment?
After receiving your order payment, we will process the ship order within 3~5 working days plus an addition of 15 working days   of normal express mail delivery exclude customs clearance. Please note that the international delivery time may vary, particularly   during holiday seasons such as Christmas. Under normal circumstances our shipping department does not operate on public   holidays or force majeure. Please note that on these occasions, post offices usually close for business as well.

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